What great service leaders know and do : : creating breakthroughs in service firm / / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
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| VerfasserIn: | |
|---|---|
| TeilnehmendeR: | |
| Place / Publishing House: | Oakland, California : : Berrett-Koehler Publishers, Inc.,, 2015. 2015 |
| Year of Publication: | 2015 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (289 pages) :; illustrations, tables |
| Notes: | Includes index. |
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| 003 | MiAaPQ | ||
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| 007 | cr cnu|||||||| | ||
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| 020 | |z 9781626565845 | ||
| 020 | |a 9781626565852 (e-book) | ||
| 020 | |a 9781626565869 (e-book) | ||
| 035 | |a (MiAaPQ)5002055207 | ||
| 035 | |a (Au-PeEL)EBL2055207 | ||
| 035 | |a (CaPaEBR)ebr11081605 | ||
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| 035 | |a (OCoLC)929986026 | ||
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| 050 | 4 | |a HF5415.5 |b .H475 2015 | |
| 082 | 0 | |a 658.4/092 |2 23 | |
| 100 | 1 | |a Heskett, James L., |e author. | |
| 245 | 1 | 0 | |a What great service leaders know and do : |b creating breakthroughs in service firm / |c James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |
| 264 | 1 | |a Oakland, California : |b Berrett-Koehler Publishers, Inc., |c 2015. | |
| 264 | 4 | |c 2015 | |
| 300 | |a 1 online resource (289 pages) : |b illustrations, tables | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Service industries |x Management. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Sasser, W. Earl, |e author. | |
| 700 | 1 | |a Schlesinger, Leonard A., |e author. | |
| 776 | 0 | 8 | |i Print version: |a Heskett, James L. |t What great service leaders know and do : creating breakthroughs in service firm. |d Oakland, California : Berrett-Koehler Publishers, Inc., c2015 |h viii, 275 pages |z 9781626565845 |w 2015016144 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=2055207 |z Click to View |