What great service leaders know and do : : creating breakthroughs in service firm / / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger.
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| Place / Publishing House: | Oakland, California : : Berrett-Koehler Publishers, Inc.,, 2015. 2015 |
| Year of Publication: | 2015 |
| Language: | English |
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| Physical Description: | 1 online resource (289 pages) :; illustrations, tables |
| Notes: | Includes index. |
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| ISBN: | 9781626565845 9781626565852 (ebook) 9781626565869 (ebook) |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. |