Smiling Down the Line : : Info-Service Work in the Global Economy / / Bob Russell.
Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and look...
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| Superior document: | Title is part of eBook package: De Gruyter University of Toronto Press eBook-Package Backlist 2000-2013 |
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| Place / Publishing House: | Toronto : : University of Toronto Press, , [2016] ©2009 |
| Year of Publication: | 2016 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (352 p.) |
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