Customer service management training 101 : quick and easy techniques that get great results / / Renee Evenson.
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| TeilnehmendeR: | |
| Year of Publication: | 2012 |
| Edition: | 1st ed. |
| Language: | English |
| Online Access: | |
| Physical Description: | ix, 214 p. :; forms. |
| Notes: | Includes index. |
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Table of Contents:
- Managing yourself
- Understanding your management style
- Developing your leadership qualities
- Planning and organizing for results
- Managing others
- Communicating up, down, across, in, and out
- Training for excellence.