Customer service management training 101 : quick and easy techniques that get great results / / Renee Evenson.
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| Year of Publication: | 2012 |
| Edition: | 1st ed. |
| Language: | English |
| Online Access: | |
| Physical Description: | ix, 214 p. :; forms. |
| Notes: | Includes index. |
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500782022 |
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(MiAaPQ)500782022 (Au-PeEL)EBL782022 (CaPaEBR)ebr10500275 (CaONFJC)MIL331957 (OCoLC)760992508 |
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Evenson, Renee, 1951- Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. 1st ed. New York : American Management Association, c2012. ix, 214 p. : forms. Includes index. Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services Management. Executives Training of. Time management. Leadership. Communication in management. Electronic books. ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=782022 Click to View |
| language |
English |
| format |
Electronic eBook |
| author |
Evenson, Renee, 1951- |
| spellingShingle |
Evenson, Renee, 1951- Customer service management training 101 quick and easy techniques that get great results / Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| author_facet |
Evenson, Renee, 1951- ProQuest (Firm) ProQuest (Firm) |
| author_variant |
r e re |
| author2 |
ProQuest (Firm) |
| author2_role |
TeilnehmendeR |
| author_corporate |
ProQuest (Firm) |
| author_sort |
Evenson, Renee, 1951- |
| title |
Customer service management training 101 quick and easy techniques that get great results / |
| title_sub |
quick and easy techniques that get great results / |
| title_full |
Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. |
| title_fullStr |
Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. |
| title_full_unstemmed |
Customer service management training 101 [electronic resource] : quick and easy techniques that get great results / Renee Evenson. |
| title_auth |
Customer service management training 101 quick and easy techniques that get great results / |
| title_new |
Customer service management training 101 |
| title_sort |
customer service management training 101 quick and easy techniques that get great results / |
| publisher |
American Management Association, |
| publishDate |
2012 |
| physical |
ix, 214 p. : forms. |
| edition |
1st ed. |
| contents |
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| isbn |
9780814417164 (electronic bk.) |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HF - Commerce |
| callnumber-label |
HF5415 |
| callnumber-sort |
HF 45415.5 E894 42012 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=782022 |
| illustrated |
Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.3/1245 |
| dewey-sort |
3658.3 41245 |
| dewey-raw |
658.3/1245 |
| dewey-search |
658.3/1245 |
| oclc_num |
760992508 |
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(MiAaPQ)500782022 (Au-PeEL)EBL782022 (CaPaEBR)ebr10500275 (CaONFJC)MIL331957 (OCoLC)760992508 |
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Customer service management training 101 quick and easy techniques that get great results / |
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