Customer service management training 101 : quick and easy techniques that get great results / / Renee Evenson.
Saved in:
| : | |
|---|---|
| TeilnehmendeR: | |
| Year of Publication: | 2012 |
| Edition: | 1st ed. |
| Language: | English |
| Online Access: | |
| Physical Description: | ix, 214 p. :; forms. |
| Notes: | Includes index. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 01740nam a2200433 a 4500 | ||
|---|---|---|---|
| 001 | 500782022 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cn||||||||| | ||
| 008 | 110523s2012 nyuk s 001 0 eng d | ||
| 010 | |z 2011019828 | ||
| 020 | |z 0814417159 | ||
| 020 | |z 9780814417157 | ||
| 020 | |a 9780814417164 (electronic bk.) | ||
| 035 | |a (MiAaPQ)500782022 | ||
| 035 | |a (Au-PeEL)EBL782022 | ||
| 035 | |a (CaPaEBR)ebr10500275 | ||
| 035 | |a (CaONFJC)MIL331957 | ||
| 035 | |a (OCoLC)760992508 | ||
| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .E894 2012 | |
| 082 | 0 | 4 | |a 658.3/1245 |2 23 |
| 100 | 1 | |a Evenson, Renee, |d 1951- | |
| 245 | 1 | 0 | |a Customer service management training 101 |h [electronic resource] : |b quick and easy techniques that get great results / |c Renee Evenson. |
| 250 | |a 1st ed. | ||
| 260 | |a New York : |b American Management Association, |c c2012. | ||
| 300 | |a ix, 214 p. : |b forms. | ||
| 500 | |a Includes index. | ||
| 505 | 0 | |a Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Executives |x Training of. | |
| 650 | 0 | |a Time management. | |
| 650 | 0 | |a Leadership. | |
| 650 | 0 | |a Communication in management. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=782022 |z Click to View |