Wired and dangerous : how your customers have changed and what to do about it / / Chip R. Bell, John R. Patterson.
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Year of Publication: | 2011 |
Language: | English |
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Physical Description: | vii, 248 p. :; ill. |
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Table of Contents:
- pt. 1. The situation
- pt. 2. The resolution
- pt. 3. Suggestions for partnering with customers.