Wired and dangerous : how your customers have changed and what to do about it /

Wired and dangerous : how your customers have changed and what to do about it / / Chip R. Bell, John R. Patterson.

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ProQuest (Firm)
Bell, Chip R.
TeilnehmendeR:
Patterson, John R. 1951-
ProQuest (Firm)
Year of Publication:2011
Language:English
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Physical Description:vii, 248 p. :; ill.
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(CaPaEBR)ebr10471871
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(OCoLC)726734925
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record_format marc
spelling Bell, Chip R.
Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
San Francisco : Berrett-Koehler Publishers, c2011.
vii, 248 p. : ill.
Includes bibliographical references and index.
pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer relations.
Customer services.
Customer loyalty.
Internet.
Electronic books.
Patterson, John R. (John Rice), 1951-
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=693925 Click to View
language English
format Electronic
eBook
author Bell, Chip R.
spellingShingle Bell, Chip R.
Wired and dangerous how your customers have changed and what to do about it /
pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
author_facet Bell, Chip R.
Patterson, John R. 1951-
ProQuest (Firm)
ProQuest (Firm)
author_variant c r b cr crb
author2 Patterson, John R. 1951-
ProQuest (Firm)
author2_variant j r p jr jrp
author2_fuller (John Rice),
author2_role TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Bell, Chip R.
title Wired and dangerous how your customers have changed and what to do about it /
title_sub how your customers have changed and what to do about it /
title_full Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
title_fullStr Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
title_full_unstemmed Wired and dangerous [electronic resource] : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.
title_auth Wired and dangerous how your customers have changed and what to do about it /
title_new Wired and dangerous
title_sort wired and dangerous how your customers have changed and what to do about it /
publisher Berrett-Koehler Publishers,
publishDate 2011
physical vii, 248 p. : ill.
contents pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 B43835 42011
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=693925
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 726734925
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is_hierarchy_title Wired and dangerous how your customers have changed and what to do about it /
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