The customer advocate and the customer saboteur : : linking social word-of-mouth, brand impression, and stakeholder behavior / / Michael W. Lowenstein.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2011. 2012 |
| Year of Publication: | 2011 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (398 pages) :; illustrations |
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5003002669 |
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| ctrlnum |
(MiAaPQ)5003002669 (Au-PeEL)EBL3002669 (CaPaEBR)ebr10929636 (OCoLC)893681547 |
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bib_alma |
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Lowenstein, Michael W., 1942- author. The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. Milwaukee, Wisconsin : ASQ Quality Press, 2011. 2012 1 online resource (398 pages) : illustrations text rdacontent computer rdamedia online resource rdacarrier Includes bibliographical references (pages 337-347) and index. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer loyalty. Customer services. Customer relations. Electronic books. Print version: Lowenstein, Michael W. Customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior. Milwaukee, Wisconsin : ASQ Quality Press, 2011 xxx, 363 pages ; 24 cm 9780873898119 (OCoLC)ocn719714663 (DLC)10929636 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002669 Click to View |
| language |
English |
| format |
eBook |
| author |
Lowenstein, Michael W., 1942- |
| spellingShingle |
Lowenstein, Michael W., 1942- The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / |
| author_facet |
Lowenstein, Michael W., 1942- |
| author_variant |
m w l mw mwl |
| author_role |
VerfasserIn |
| author_sort |
Lowenstein, Michael W., 1942- |
| title |
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / |
| title_sub |
linking social word-of-mouth, brand impression, and stakeholder behavior / |
| title_full |
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. |
| title_fullStr |
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. |
| title_full_unstemmed |
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / Michael W. Lowenstein. |
| title_auth |
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / |
| title_new |
The customer advocate and the customer saboteur : |
| title_sort |
the customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / |
| publisher |
ASQ Quality Press, |
| publishDate |
2011 |
| physical |
1 online resource (398 pages) : illustrations |
| isbn |
9780873898119 |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HF - Commerce |
| callnumber-label |
HF5415 |
| callnumber-sort |
HF 45415.5 L685 42011 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002669 |
| illustrated |
Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.8/12 |
| dewey-sort |
3658.8 212 |
| dewey-raw |
658.8/12 |
| dewey-search |
658.8/12 |
| oclc_num |
893681547 |
| work_keys_str_mv |
AT lowensteinmichaelw thecustomeradvocateandthecustomersaboteurlinkingsocialwordofmouthbrandimpressionandstakeholderbehavior AT lowensteinmichaelw customeradvocateandthecustomersaboteurlinkingsocialwordofmouthbrandimpressionandstakeholderbehavior |
| status_str |
n |
| ids_txt_mv |
(MiAaPQ)5003002669 (Au-PeEL)EBL3002669 (CaPaEBR)ebr10929636 (OCoLC)893681547 |
| is_hierarchy_title |
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior / |
| _version_ |
1792330828824444928 |
| fullrecord |
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