The customer advocate and the customer saboteur : : linking social word-of-mouth, brand impression, and stakeholder behavior / / Michael W. Lowenstein.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2011. 2012 |
| Year of Publication: | 2011 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (398 pages) :; illustrations |
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| LEADER | 01954nam a2200433 i 4500 | ||
|---|---|---|---|
| 001 | 5003002669 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 110418t20112012wiua ob 001 0 eng|d | ||
| 020 | |z 9780873898119 (alk. paper) | ||
| 020 | |z 0873898117 (alk. paper) | ||
| 020 | |a 9780873898119 |q (electronic bk.) | ||
| 035 | |a (MiAaPQ)5003002669 | ||
| 035 | |a (Au-PeEL)EBL3002669 | ||
| 035 | |a (CaPaEBR)ebr10929636 | ||
| 035 | |a (OCoLC)893681547 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .L685 2011 | |
| 082 | 0 | |a 658.8/12 |2 22 | |
| 100 | 1 | |a Lowenstein, Michael W., |d 1942- |e author. | |
| 245 | 1 | 4 | |a The customer advocate and the customer saboteur : |b linking social word-of-mouth, brand impression, and stakeholder behavior / |c Michael W. Lowenstein. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2011. | |
| 264 | 4 | |c 2012 | |
| 300 | |a 1 online resource (398 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 337-347) and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer loyalty. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Lowenstein, Michael W. |t Customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior. |d Milwaukee, Wisconsin : ASQ Quality Press, 2011 |h xxx, 363 pages ; 24 cm |z 9780873898119 |w (OCoLC)ocn719714663 |w (DLC)10929636 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002669 |z Click to View |