Superior customer satisfaction and loyalty : : engaging customers to drive performance / / Sheldon D. Goldstein.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2009. 2010 |
| Year of Publication: | 2009 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (136 pages) :; illustrations |
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