Superior customer satisfaction and loyalty : : engaging customers to drive performance / / Sheldon D. Goldstein.
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Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, 2009. 2010 |
Year of Publication: | 2009 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (136 pages) :; illustrations |
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001 | 5003002665 | ||
003 | MiAaPQ | ||
005 | 20200520144314.0 | ||
006 | m o d | | ||
007 | cr cnu|||||||| | ||
008 | 090709t20092010wiua ob 001 0 eng|d | ||
020 | |z 9780873897754 (hc) | ||
020 | |z 0873897757 (hc) | ||
020 | |a 9780873897754 |q (electronic bk.) | ||
035 | |a (MiAaPQ)5003002665 | ||
035 | |a (Au-PeEL)EBL3002665 | ||
035 | |a (CaPaEBR)ebr10929632 | ||
035 | |a (OCoLC)893682642 | ||
040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
050 | 4 | |a HF5415.335 |b .G65 2009 | |
082 | 0 | |a 658.8/12 |2 22 | |
100 | 1 | |a Goldstein, Sheldon D., |e author. | |
245 | 1 | 0 | |a Superior customer satisfaction and loyalty : |b engaging customers to drive performance / |c Sheldon D. Goldstein. |
264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2009. | |
264 | 4 | |c 2010 | |
300 | |a 1 online resource (136 pages) : |b illustrations | ||
336 | |a text |2 rdacontent | ||
337 | |a computer |2 rdamedia | ||
338 | |a online resource |2 rdacarrier | ||
504 | |a Includes bibliographical references and index. | ||
588 | |a Description based on print version record. | ||
590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Consumer satisfaction. | |
650 | 0 | |a Customer loyalty. | |
650 | 0 | |a Customer relations. | |
655 | 4 | |a Electronic books. | |
776 | 0 | 8 | |i Print version: |a Goldstein, Sheldon D. |t Superior customer satisfaction and loyalty : engaging customers to drive performance. |d Milwaukee, Wisconsin : ASQ Quality Press, 2009 |h xii, 124 pages ; 24 cm |z 9780873897754 |w (OCoLC)ocn424454991 |w (DLC)10929632 |
797 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3002665 |z Click to View |