When the State Meets the Street : : Public Service and Moral Agency /

When the State Meets the Street : : Public Service and Moral Agency / / Bernardo Zacka.

Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and mak...

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Bibliographic Details
Superior document:Title is part of eBook package: De Gruyter Harvard University Press Complete eBook-Package 2017
VerfasserIn:
Zacka, Bernardo,
Place / Publishing House:Cambridge, MA : : Harvard University Press, , [2018]
©2017
Year of Publication:2018
Language:English
Online Access:
Physical Description:1 online resource (320 p.) :; 1 halftone, 3 line illustrations, 2 tables
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Table of Contents:
  • Frontmatter
  • Contents
  • Preface
  • Introduction
  • Chapter 1: Street-Level Discretion
  • Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver
  • Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work
  • Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability
  • Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service
  • Conclusion
  • Notes
  • Bibliography
  • Acknowledgments
  • Index

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