When the State Meets the Street : : Public Service and Moral Agency / / Bernardo Zacka.

• Superior document: Title is part of eBook package: De Gruyter Harvard University Press Complete eBook-Package 2017
• VerfasserIn: Zacka, Bernardo,
• Place / Publishing House: Cambridge, MA : : Harvard University Press, , [2018]; ©2017
• Year of Publication: 2018
• Language: English
• Physical Description: 1 online resource (320 p.) :; 1 halftone, 3 line illustrations, 2 tables
• Other title: Frontmatter --; Contents --; Preface --; Introduction --; Chapter 1: Street-Level Discretion --; Chapter 2: Three Pathologies. The Indifferent, the Enforcer, and the Caregiver --; Chapter 3: A Gymnastics of the Self. Coping with the Everyday Pressures of Street-Level Work --; Chapter 4: When the Rules Run Out. Informal Taxonomies and Peer-Level Accountability --; Chapter 5: Impossible Situations. On the Breakdown of Moral Integrity at the Front Lines of Public Service --; Conclusion --; Notes --; Bibliography --; Acknowledgments --; Index
• Format: Mode of access: Internet via World Wide Web.
• ISBN: 9780674981423; 9783110543315
• DOI: 10.4159/9780674981423
• Access: restricted access
• Hierarchical level: Monograph
• Statement of Responsibility: Bernardo Zacka.

Bernardo Zacka probes the complex moral lives of street-level bureaucrats—the frontline social and welfare workers, police officers, and educators who represent government’s human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield significant discretion and make decisions that profoundly affect people’s lives.