Designing Experiences / / J. Robert Rossman, Mathew D. Duerden.
In an increasingly experience-driven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulties implementing a vision of delivering experiences beyond the provision of goods and services while students and aspiring professionals stru...
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Superior document: | Title is part of eBook package: De Gruyter Columbia University Press Complete eBook-Package 2019 |
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Place / Publishing House: | New York, NY : : Columbia University Press, , [2019] ©2019 |
Year of Publication: | 2019 |
Language: | English |
Series: | Columbia Business School Publishing
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Physical Description: | 1 online resource :; 28 b&w figures and tables |
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Rossman, J. Robert, author. aut http://id.loc.gov/vocabulary/relators/aut Designing Experiences / J. Robert Rossman, Mathew D. Duerden. New York, NY : Columbia University Press, [2019] ©2019 1 online resource : 28 b&w figures and tables text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Columbia Business School Publishing Frontmatter -- Contents -- Foreword -- Preface -- PART ONE. Understanding Experience -- PART TWO. The Experience Designer's Toolkit -- PART THREE. Creating Great Experiences: Enhancements and Examples -- Conclusion: Closing Thoughts -- Notes -- Index restricted access http://purl.org/coar/access_right/c_16ec online access with authorization star In an increasingly experience-driven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulties implementing a vision of delivering experiences beyond the provision of goods and services while students and aspiring professionals struggle to piece together the principles of experience design from disparate, often disconnected disciplines and approaches.In this book, J. Robert Rossman and Mathew D. Duerden present a comprehensive and accessible introduction to experience design. They synthesize the fundamental theories and methods from multiple disciplines and lay out a process for designing experiences from start to finish. Rossman and Duerden challenge us to reflect on what makes a great experience from the user's perspective, drawing attention to both the macro and micro levels. They present interdisciplinary research underlying key concepts such as memory, intentionality, and dramatic structure in a down-to-earth style. Designing Experiences features detailed instructions and numerous real-world examples that clarify theoretical principles, making it useful for students and professionals. An invaluable overview of a growing field, the book provides readers with the tools they need to design innovative and indelible experiences. Issued also in print. Mode of access: Internet via World Wide Web. In English. Description based on online resource; title from PDF title page (publisher's Web site, viewed 02. Mrz 2022) Customer relations. Customer services. Experience. Target marketing. BUSINESS & ECONOMICS / Management. bisacsh Duerden, Mathew D., author. aut http://id.loc.gov/vocabulary/relators/aut Pine, B. Joseph. Title is part of eBook package: De Gruyter Columbia University Press Complete eBook-Package 2019 9783110651959 Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 English 9783110610765 Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 9783110664232 ZDB-23-DGG Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics 2019 9783110606065 ZDB-23-DBV Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics, Law & Social Sciences 2019 ENG 9783110610130 print 9780231191685 https://doi.org/10.7312/ross19168 https://www.degruyter.com/isbn/9780231549516 Cover https://www.degruyter.com/document/cover/isbn/9780231549516/original |
language |
English |
format |
eBook |
author |
Rossman, J. Robert, Rossman, J. Robert, Duerden, Mathew D., |
spellingShingle |
Rossman, J. Robert, Rossman, J. Robert, Duerden, Mathew D., Designing Experiences / Columbia Business School Publishing Frontmatter -- Contents -- Foreword -- Preface -- PART ONE. Understanding Experience -- PART TWO. The Experience Designer's Toolkit -- PART THREE. Creating Great Experiences: Enhancements and Examples -- Conclusion: Closing Thoughts -- Notes -- Index |
author_facet |
Rossman, J. Robert, Rossman, J. Robert, Duerden, Mathew D., Duerden, Mathew D., Duerden, Mathew D., Pine, B. Joseph. |
author_variant |
j r r jr jrr j r r jr jrr m d d md mdd |
author_role |
VerfasserIn VerfasserIn VerfasserIn |
author2 |
Duerden, Mathew D., Duerden, Mathew D., Pine, B. Joseph. |
author2_variant |
m d d md mdd b j p bj bjp |
author2_role |
VerfasserIn VerfasserIn TeilnehmendeR |
author_sort |
Rossman, J. Robert, |
title |
Designing Experiences / |
title_full |
Designing Experiences / J. Robert Rossman, Mathew D. Duerden. |
title_fullStr |
Designing Experiences / J. Robert Rossman, Mathew D. Duerden. |
title_full_unstemmed |
Designing Experiences / J. Robert Rossman, Mathew D. Duerden. |
title_auth |
Designing Experiences / |
title_alt |
Frontmatter -- Contents -- Foreword -- Preface -- PART ONE. Understanding Experience -- PART TWO. The Experience Designer's Toolkit -- PART THREE. Creating Great Experiences: Enhancements and Examples -- Conclusion: Closing Thoughts -- Notes -- Index |
title_new |
Designing Experiences / |
title_sort |
designing experiences / |
series |
Columbia Business School Publishing |
series2 |
Columbia Business School Publishing |
publisher |
Columbia University Press, |
publishDate |
2019 |
physical |
1 online resource : 28 b&w figures and tables Issued also in print. |
contents |
Frontmatter -- Contents -- Foreword -- Preface -- PART ONE. Understanding Experience -- PART TWO. The Experience Designer's Toolkit -- PART THREE. Creating Great Experiences: Enhancements and Examples -- Conclusion: Closing Thoughts -- Notes -- Index |
isbn |
9780231549516 9783110651959 9783110610765 9783110664232 9783110606065 9783110610130 9780231191685 |
callnumber-first |
H - Social Science |
callnumber-subject |
HF - Commerce |
callnumber-label |
HF5415 |
callnumber-sort |
HF 45415.5 R675 42019 |
url |
https://doi.org/10.7312/ross19168 https://www.degruyter.com/isbn/9780231549516 https://www.degruyter.com/document/cover/isbn/9780231549516/original |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.5/038 |
dewey-sort |
3658.5 238 |
dewey-raw |
658.5/038 |
dewey-search |
658.5/038 |
doi_str_mv |
10.7312/ross19168 |
oclc_num |
1084627026 |
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Title is part of eBook package: De Gruyter Columbia University Press Complete eBook-Package 2019 Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 English Title is part of eBook package: De Gruyter EBOOK PACKAGE COMPLETE 2019 Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics 2019 Title is part of eBook package: De Gruyter EBOOK PACKAGE Economics, Law & Social Sciences 2019 ENG |
is_hierarchy_title |
Designing Experiences / |
container_title |
Title is part of eBook package: De Gruyter Columbia University Press Complete eBook-Package 2019 |
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