Service leadership : the quest for competitive advantage /

Service leadership : the quest for competitive advantage / / Svafa Gronfeldt , Judith Strother.

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ProQuest (Firm)
Gronfeldt, Svafa.
TeilnehmendeR:
Strother, Judith B.
ProQuest (Firm)
Year of Publication:2006
Language:English
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Physical Description:xiii, 319 p. :; ill.
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record_format marc
spelling Gronfeldt, Svafa.
Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gronfeldt , Judith Strother.
Thousand Oaks : SAGE Publications, c2006.
xiii, 319 p. : ill.
Includes bibliographical references (p. 283-298) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services Management.
Customer relations.
Electronic books.
Strother, Judith B.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=996835 Click to View
language English
format Electronic
eBook
author Gronfeldt, Svafa.
spellingShingle Gronfeldt, Svafa.
Service leadership the quest for competitive advantage /
author_facet Gronfeldt, Svafa.
Strother, Judith B.
ProQuest (Firm)
ProQuest (Firm)
author_variant s g sg
author2 Strother, Judith B.
ProQuest (Firm)
author2_variant j b s jb jbs
author2_role TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Gronfeldt, Svafa.
title Service leadership the quest for competitive advantage /
title_sub the quest for competitive advantage /
title_full Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gronfeldt , Judith Strother.
title_fullStr Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gronfeldt , Judith Strother.
title_full_unstemmed Service leadership [electronic resource] : the quest for competitive advantage / Svafa Gronfeldt , Judith Strother.
title_auth Service leadership the quest for competitive advantage /
title_new Service leadership
title_sort service leadership the quest for competitive advantage /
publisher SAGE Publications,
publishDate 2006
physical xiii, 319 p. : ill.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 G756 42006
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=996835
illustrated Illustrated
oclc_num 809773294
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