Service leadership : the quest for competitive advantage / / Svafa Gronfeldt , Judith Strother.
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| Year of Publication: | 2006 |
| Language: | English |
| Online Access: | |
| Physical Description: | xiii, 319 p. :; ill. |
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| 020 | |z 1412913748 (cloth) | ||
| 020 | |z 1412913756 (pbk.) | ||
| 020 | |z 9781412913744 (cloth) | ||
| 020 | |z 9781412913751 (pbk.) | ||
| 020 | |z 9781452266732 (ebook) | ||
| 035 | |a (MiAaPQ)500996835 | ||
| 035 | |a (Au-PeEL)EBL996835 | ||
| 035 | |a (CaPaEBR)ebr10582104 | ||
| 035 | |a (CaONFJC)MIL661957 | ||
| 035 | |a (OCoLC)809773294 | ||
| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .G756 2006 | |
| 100 | 1 | |a Gronfeldt, Svafa. | |
| 245 | 1 | 0 | |a Service leadership |h [electronic resource] : |b the quest for competitive advantage / |c Svafa Gronfeldt , Judith Strother. |
| 260 | |a Thousand Oaks : |b SAGE Publications, |c c2006. | ||
| 300 | |a xiii, 319 p. : |b ill. | ||
| 504 | |a Includes bibliographical references (p. 283-298) and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Strother, Judith B. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=996835 |z Click to View |