Anticipate : know what your customers want before they do / / Bill Thomas, Jeff Tobe.
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Year of Publication: | 2013 |
Language: | English |
Online Access: | |
Physical Description: | v, 218 p. :; ill. |
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LEADER | 01798nam a2200385 a 4500 | ||
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001 | 500947568 | ||
003 | MiAaPQ | ||
005 | 20200520144314.0 | ||
006 | m o d | | ||
007 | cr cn||||||||| | ||
008 | 120907s2013 njua sb 001 0 eng d | ||
010 | |z 2012035833 | ||
020 | |z 9781118356913 (cloth : alk. paper) | ||
020 | |a 9781118420232 (electronic bk.) | ||
035 | |a (MiAaPQ)500947568 | ||
035 | |a (Au-PeEL)EBL947568 | ||
035 | |a (CaPaEBR)ebr10615072 | ||
035 | |a (CaONFJC)MIL402763 | ||
035 | |a (OCoLC)809456974 | ||
040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
050 | 4 | |a HF5415.5 |b .T63 2013 | |
082 | 0 | 4 | |a 658.8/342 |2 23 |
100 | 1 | |a Thomas, Bill, |d 1955- | |
245 | 1 | 0 | |a Anticipate |h [electronic resource] : |b know what your customers want before they do / |c Bill Thomas, Jeff Tobe. |
260 | |a Hoboken, N.J. : |b John Wiley & Sons, |c 2013. | ||
300 | |a v, 218 p. : |b ill. | ||
504 | |a Includes bibliographical references and index. | ||
505 | 0 | |a Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain. | |
533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
650 | 0 | |a Customer relations. | |
650 | 0 | |a Strategic planning. | |
655 | 4 | |a Electronic books. | |
700 | 1 | |a Tobe, Jeff. | |
710 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=947568 |z Click to View |