Table of Contents: HR at your service

HR at your service : lessons from benchmark service organizations /

HR at your service : lessons from benchmark service organizations / / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.

Saved in:

Bibliographic Details
:	ProQuest (Firm) Latham, Gary P.
TeilnehmendeR:	Ford, Robert C. ProQuest (Firm)
Year of Publication:	2012
Language:	English
Online Access:	https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=876700
Physical Description:	xi, 194 p.
Tags:	Add Tag No Tags, Be the first to tag this record!

Table of Contents:

Client-centric strategy: a blueprint for human resource managers
Providing client-centric service: delivering quality clients value
Planning to meet client expectations
Creating & leading a client-centric HR culture
Client-centric staffing & training
Motivating & empowering client-centric service
HR information systems: communicating client-centric service
HR service delivery systems: ensuring client-centric service
You've landed a seat at the table: now stay there!
HR managers as service leaders.