HR at your service : lessons from benchmark service organizations / / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios.
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| Year of Publication: | 2012 |
| Language: | English |
| Online Access: | |
| Physical Description: | xi, 194 p. |
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| 008 | 111103s2012 vau sb 001 0 eng d | ||
| 010 | |z 2011045465 | ||
| 020 | |z 9781586442477 | ||
| 020 | |a 9781586442798 (electronic bk.) | ||
| 035 | |a (MiAaPQ)500876700 | ||
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| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5549 |b .L2844 2012 | |
| 082 | 0 | 4 | |a 658.3 |2 23 |
| 100 | 1 | |a Latham, Gary P. | |
| 245 | 1 | 0 | |a HR at your service |h [electronic resource] : |b lessons from benchmark service organizations / |c Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios. |
| 260 | |a Alexandria, Va. : |b Society for Human Resource Management, |c 2012. | ||
| 300 | |a xi, 194 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders. | |
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Personnel management. | |
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Ford, Robert C. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=876700 |z Click to View |