Cracking the case of ISO 9001:2015 for service : : a simple guide to implementing quality management in service organizations / / Charles A. Cianfrani and John E. (Jack) West.
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| Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, [2017] Ã2017 |
| Year of Publication: | 2017 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (297 pages) :; illustrations |
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| LEADER | 02054nam a2200445 i 4500 | ||
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| 001 | 5007158794 | ||
| 003 | MiAaPQ | ||
| 005 | 20230417151352.0 | ||
| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 230417s2017 wiua o 001 0 eng d | ||
| 020 | |z 9780873899086 |q (print) | ||
| 020 | |a 9780873891950 |q (electronic bk.) | ||
| 035 | |a (MiAaPQ)5007158794 | ||
| 035 | |a (Au-PeEL)EBL7158794 | ||
| 035 | |a (OCoLC)1356006571 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a TS156 |b .C536 2017 | |
| 082 | 0 | |a 658.5620218 |2 23 | |
| 100 | 1 | |a Cianfrani, Charles A., |e author. | |
| 245 | 1 | 0 | |a Cracking the case of ISO 9001:2015 for service : |b a simple guide to implementing quality management in service organizations / |c Charles A. Cianfrani and John E. (Jack) West. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c [2017] | |
| 264 | 4 | |c Ã2017 | |
| 300 | |a 1 online resource (297 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 500 | |a Spiral bound. | ||
| 500 | |a Based on material originally published under title: Cracking the case of ISO 9001:2000 for service. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a ISO 9001 Standard. | |
| 650 | 0 | |a Quality control |x Standards. | |
| 650 | 0 | |a Service industries |x Quality control. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a West, John E., |d 1944- |e author. | |
| 776 | 0 | 8 | |i Print version: |a Cianfrani, Charles A. |t Cracking the case of ISO 9001:2015 for service : a simple guide to implementing quality management in service organizations. |d Milwaukee, Wisconsin : ASQ Quality Press, c2017 |h 297 pages |z 9780873899086 |w (DLC) 2016034070 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=7158794 |z Click to View |