Cracking the case of ISO 9001:2015 for service : : a simple guide to implementing quality management in service organizations / / Charles A. Cianfrani and John E. (Jack) West.
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Place / Publishing House: | Milwaukee, Wisconsin : : ASQ Quality Press,, [2017] Ã2017 |
Year of Publication: | 2017 |
Language: | English |
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Physical Description: | 1 online resource (297 pages) :; illustrations |
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ISBN: | 9780873899086 9780873891950 |
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Hierarchical level: | Monograph |
Statement of Responsibility: | Charles A. Cianfrani and John E. (Jack) West. |