Cracking the case of ISO 9001:2015 for service : : a simple guide to implementing quality management in service organizations / / Charles A. Cianfrani and John E. (Jack) West.

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Place / Publishing House:Milwaukee, Wisconsin : : ASQ Quality Press,, [2017]
Ã2017
Year of Publication:2017
Language:English
Online Access:
Physical Description:1 online resource (297 pages) :; illustrations
Notes:
  • Includes index.
  • Spiral bound.
  • Based on material originally published under title: Cracking the case of ISO 9001:2000 for service.
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Description
ISBN:9780873899086
9780873891950
Hierarchical level:Monograph
Statement of Responsibility: Charles A. Cianfrani and John E. (Jack) West.