Service Design Capabilities.

• Superior document: Springer Series in Design and Innovation Series ; v.10
• Author: Morelli, Nicola.
• TeilnehmendeR: de Götzen, Amalia.; Simeone, Luca.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2020.; ©2021.
• Year of Publication: 2020
• Edition: 1st ed.
• Language: English
• Series: Springer Series in Design and Innovation Series
• Physical Description: 1 online resource (99 pages)

Table of Contents

• Intro
• Acknowledgements
• Contents
• About the Authors
• List of Figures
• List of Tables
• 1 Introduction
• 1.1 Why Are We Writing This Book?
• 1.2 What Do We Mean by 'Service Design Capabilities'?
• 1.3 Core Design Capabilities
• 1.4 The Structure of the Book
• 1.5 A Final Note About the Aims of This Book
• References
• 2 An Approach to Service Design
• 2.1 Some Brief Historical Notes on the Idea of Service Design
• 2.2 The Nature of Services in Relation to Value Creation
• 2.3 Value Creation: The Evolution of a Concept
• 2.4 Service as Interaction: The Time and Context of Value Creation
• 2.4.1 The IHIP Paradigm
• 2.4.2 The Limits of the IHIP Paradigm and Service Dominant Logic
• 2.5 Service as Infrastructure: Designing the Process and Place for Value Creation
• 2.6 Services as Systemic Institution: Introducing Elements of Change in the Institutional Context
• 2.7 Summing Up: Working on Services on Three Logical Levels
• References
• 3 Core Service Design Capabilities
• References
• 4 Designing for the Level of 'Service as Interaction'
• 4.1 What Is Design Action at This Level?
• 4.2 The Role of Design at This Level
• 4.3 Design Capabilities at This Level
• 4.3.1 Controlling Experiential Aspects
• 4.3.2 Engaging Stakeholders
• 4.3.3 Modelling
• 4.3.4 Addressing the Context
• 4.3.5 Vision Building
• 4.3.6 Summary
• 4.4 Cases
• 4.4.1 The IKEA Catalogue
• 4.4.2 Tryg Nørrebro Station
• References
• 5 Designing for the Level of 'Service as Infrastructure'
• 5.1 What Are Designers Designing at This Level?
• 5.2 The Role of Design at This Level
• 5.3 Design Capabilities at This Level
• 5.3.1 Open Problem Solving
• 5.3.2 Building Logical Architecture
• 5.3.3 Vision Building
• 5.3.4 Addressing the Context
• 5.3.5 Summary
• 5.4 Cases
• 5.4.1 Platform-Based Services: Social Housing.
• 5.4.2 Hackathons in the Open4Citizens Project
• References
• 6 Designing for the Level of 'Service as Systemic Institutions'
• 6.1 What Are Designers Designing at This Level?
• 6.2 The Role of Design at This Level
• 6.3 Design Capabilities at This Level
• 6.3.1 Vision Building
• 6.3.2 Modelling
• 6.3.3 Working Across Different Logical Levels
• 6.3.4 Addressing the Context
• 6.3.5 Summary
• 6.4 Cases
• 6.4.1 The Reform of the Australian Taxation System
• 6.4.2 Living Labs
• References
• 7 Navigating Service Design Tools Using the Map of Capabilities
• 7.1 Towards an Operative Paradigm
• 7.1.1 Service as Interaction: Analytical Capabilities
• 7.1.2 Service as Interaction: Design Capabilities
• 7.1.3 Service as Interaction: Representation Capabilities
• 7.1.4 Service as Infrastructure: Analytical Capabilities
• 7.1.5 Service as Infrastructure: Design Capabilities
• 7.1.6 Service as Infrastructure: Representation Capabilities
• 7.1.7 Service as Systemic Institution: Analytical Capabilities
• 7.1.8 Service as Systemic Institution: Design Capabilities
• 7.1.9 Service as Systemic Institution: Representation Capabilities
• 7.2 References to the Tools Mentioned in This Book
• References
• 8 Beyond This Book
• References.