Service Design Capabilities.
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Superior document: | Springer Series in Design and Innovation Series ; v.10 |
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Place / Publishing House: | Cham : : Springer International Publishing AG,, 2020. ©2021. |
Year of Publication: | 2020 |
Edition: | 1st ed. |
Language: | English |
Series: | Springer Series in Design and Innovation Series
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Physical Description: | 1 online resource (99 pages) |
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Morelli, Nicola. Service Design Capabilities. 1st ed. Cham : Springer International Publishing AG, 2020. ©2021. 1 online resource (99 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Springer Series in Design and Innovation Series ; v.10 Intro -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Why Are We Writing This Book? -- 1.2 What Do We Mean by 'Service Design Capabilities'? -- 1.3 Core Design Capabilities -- 1.4 The Structure of the Book -- 1.5 A Final Note About the Aims of This Book -- References -- 2 An Approach to Service Design -- 2.1 Some Brief Historical Notes on the Idea of Service Design -- 2.2 The Nature of Services in Relation to Value Creation -- 2.3 Value Creation: The Evolution of a Concept -- 2.4 Service as Interaction: The Time and Context of Value Creation -- 2.4.1 The IHIP Paradigm -- 2.4.2 The Limits of the IHIP Paradigm and Service Dominant Logic -- 2.5 Service as Infrastructure: Designing the Process and Place for Value Creation -- 2.6 Services as Systemic Institution: Introducing Elements of Change in the Institutional Context -- 2.7 Summing Up: Working on Services on Three Logical Levels -- References -- 3 Core Service Design Capabilities -- References -- 4 Designing for the Level of 'Service as Interaction' -- 4.1 What Is Design Action at This Level? -- 4.2 The Role of Design at This Level -- 4.3 Design Capabilities at This Level -- 4.3.1 Controlling Experiential Aspects -- 4.3.2 Engaging Stakeholders -- 4.3.3 Modelling -- 4.3.4 Addressing the Context -- 4.3.5 Vision Building -- 4.3.6 Summary -- 4.4 Cases -- 4.4.1 The IKEA Catalogue -- 4.4.2 Tryg Nørrebro Station -- References -- 5 Designing for the Level of 'Service as Infrastructure' -- 5.1 What Are Designers Designing at This Level? -- 5.2 The Role of Design at This Level -- 5.3 Design Capabilities at This Level -- 5.3.1 Open Problem Solving -- 5.3.2 Building Logical Architecture -- 5.3.3 Vision Building -- 5.3.4 Addressing the Context -- 5.3.5 Summary -- 5.4 Cases -- 5.4.1 Platform-Based Services: Social Housing. 5.4.2 Hackathons in the Open4Citizens Project -- References -- 6 Designing for the Level of 'Service as Systemic Institutions' -- 6.1 What Are Designers Designing at This Level? -- 6.2 The Role of Design at This Level -- 6.3 Design Capabilities at This Level -- 6.3.1 Vision Building -- 6.3.2 Modelling -- 6.3.3 Working Across Different Logical Levels -- 6.3.4 Addressing the Context -- 6.3.5 Summary -- 6.4 Cases -- 6.4.1 The Reform of the Australian Taxation System -- 6.4.2 Living Labs -- References -- 7 Navigating Service Design Tools Using the Map of Capabilities -- 7.1 Towards an Operative Paradigm -- 7.1.1 Service as Interaction: Analytical Capabilities -- 7.1.2 Service as Interaction: Design Capabilities -- 7.1.3 Service as Interaction: Representation Capabilities -- 7.1.4 Service as Infrastructure: Analytical Capabilities -- 7.1.5 Service as Infrastructure: Design Capabilities -- 7.1.6 Service as Infrastructure: Representation Capabilities -- 7.1.7 Service as Systemic Institution: Analytical Capabilities -- 7.1.8 Service as Systemic Institution: Design Capabilities -- 7.1.9 Service as Systemic Institution: Representation Capabilities -- 7.2 References to the Tools Mentioned in This Book -- References -- 8 Beyond This Book -- References. Description based on publisher supplied metadata and other sources. Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. Electronic books. de Götzen, Amalia. Simeone, Luca. Print version: Morelli, Nicola Service Design Capabilities Cham : Springer International Publishing AG,c2020 9783030562816 ProQuest (Firm) Springer Series in Design and Innovation Series https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6321302 Click to View |
language |
English |
format |
eBook |
author |
Morelli, Nicola. |
spellingShingle |
Morelli, Nicola. Service Design Capabilities. Springer Series in Design and Innovation Series ; Intro -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Why Are We Writing This Book? -- 1.2 What Do We Mean by 'Service Design Capabilities'? -- 1.3 Core Design Capabilities -- 1.4 The Structure of the Book -- 1.5 A Final Note About the Aims of This Book -- References -- 2 An Approach to Service Design -- 2.1 Some Brief Historical Notes on the Idea of Service Design -- 2.2 The Nature of Services in Relation to Value Creation -- 2.3 Value Creation: The Evolution of a Concept -- 2.4 Service as Interaction: The Time and Context of Value Creation -- 2.4.1 The IHIP Paradigm -- 2.4.2 The Limits of the IHIP Paradigm and Service Dominant Logic -- 2.5 Service as Infrastructure: Designing the Process and Place for Value Creation -- 2.6 Services as Systemic Institution: Introducing Elements of Change in the Institutional Context -- 2.7 Summing Up: Working on Services on Three Logical Levels -- References -- 3 Core Service Design Capabilities -- References -- 4 Designing for the Level of 'Service as Interaction' -- 4.1 What Is Design Action at This Level? -- 4.2 The Role of Design at This Level -- 4.3 Design Capabilities at This Level -- 4.3.1 Controlling Experiential Aspects -- 4.3.2 Engaging Stakeholders -- 4.3.3 Modelling -- 4.3.4 Addressing the Context -- 4.3.5 Vision Building -- 4.3.6 Summary -- 4.4 Cases -- 4.4.1 The IKEA Catalogue -- 4.4.2 Tryg Nørrebro Station -- References -- 5 Designing for the Level of 'Service as Infrastructure' -- 5.1 What Are Designers Designing at This Level? -- 5.2 The Role of Design at This Level -- 5.3 Design Capabilities at This Level -- 5.3.1 Open Problem Solving -- 5.3.2 Building Logical Architecture -- 5.3.3 Vision Building -- 5.3.4 Addressing the Context -- 5.3.5 Summary -- 5.4 Cases -- 5.4.1 Platform-Based Services: Social Housing. 5.4.2 Hackathons in the Open4Citizens Project -- References -- 6 Designing for the Level of 'Service as Systemic Institutions' -- 6.1 What Are Designers Designing at This Level? -- 6.2 The Role of Design at This Level -- 6.3 Design Capabilities at This Level -- 6.3.1 Vision Building -- 6.3.2 Modelling -- 6.3.3 Working Across Different Logical Levels -- 6.3.4 Addressing the Context -- 6.3.5 Summary -- 6.4 Cases -- 6.4.1 The Reform of the Australian Taxation System -- 6.4.2 Living Labs -- References -- 7 Navigating Service Design Tools Using the Map of Capabilities -- 7.1 Towards an Operative Paradigm -- 7.1.1 Service as Interaction: Analytical Capabilities -- 7.1.2 Service as Interaction: Design Capabilities -- 7.1.3 Service as Interaction: Representation Capabilities -- 7.1.4 Service as Infrastructure: Analytical Capabilities -- 7.1.5 Service as Infrastructure: Design Capabilities -- 7.1.6 Service as Infrastructure: Representation Capabilities -- 7.1.7 Service as Systemic Institution: Analytical Capabilities -- 7.1.8 Service as Systemic Institution: Design Capabilities -- 7.1.9 Service as Systemic Institution: Representation Capabilities -- 7.2 References to the Tools Mentioned in This Book -- References -- 8 Beyond This Book -- References. |
author_facet |
Morelli, Nicola. de Götzen, Amalia. Simeone, Luca. |
author_variant |
n m nm |
author2 |
de Götzen, Amalia. Simeone, Luca. |
author2_variant |
g a d ga gad l s ls |
author2_role |
TeilnehmendeR TeilnehmendeR |
author_sort |
Morelli, Nicola. |
title |
Service Design Capabilities. |
title_full |
Service Design Capabilities. |
title_fullStr |
Service Design Capabilities. |
title_full_unstemmed |
Service Design Capabilities. |
title_auth |
Service Design Capabilities. |
title_new |
Service Design Capabilities. |
title_sort |
service design capabilities. |
series |
Springer Series in Design and Innovation Series ; |
series2 |
Springer Series in Design and Innovation Series ; |
publisher |
Springer International Publishing AG, |
publishDate |
2020 |
physical |
1 online resource (99 pages) |
edition |
1st ed. |
contents |
Intro -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Why Are We Writing This Book? -- 1.2 What Do We Mean by 'Service Design Capabilities'? -- 1.3 Core Design Capabilities -- 1.4 The Structure of the Book -- 1.5 A Final Note About the Aims of This Book -- References -- 2 An Approach to Service Design -- 2.1 Some Brief Historical Notes on the Idea of Service Design -- 2.2 The Nature of Services in Relation to Value Creation -- 2.3 Value Creation: The Evolution of a Concept -- 2.4 Service as Interaction: The Time and Context of Value Creation -- 2.4.1 The IHIP Paradigm -- 2.4.2 The Limits of the IHIP Paradigm and Service Dominant Logic -- 2.5 Service as Infrastructure: Designing the Process and Place for Value Creation -- 2.6 Services as Systemic Institution: Introducing Elements of Change in the Institutional Context -- 2.7 Summing Up: Working on Services on Three Logical Levels -- References -- 3 Core Service Design Capabilities -- References -- 4 Designing for the Level of 'Service as Interaction' -- 4.1 What Is Design Action at This Level? -- 4.2 The Role of Design at This Level -- 4.3 Design Capabilities at This Level -- 4.3.1 Controlling Experiential Aspects -- 4.3.2 Engaging Stakeholders -- 4.3.3 Modelling -- 4.3.4 Addressing the Context -- 4.3.5 Vision Building -- 4.3.6 Summary -- 4.4 Cases -- 4.4.1 The IKEA Catalogue -- 4.4.2 Tryg Nørrebro Station -- References -- 5 Designing for the Level of 'Service as Infrastructure' -- 5.1 What Are Designers Designing at This Level? -- 5.2 The Role of Design at This Level -- 5.3 Design Capabilities at This Level -- 5.3.1 Open Problem Solving -- 5.3.2 Building Logical Architecture -- 5.3.3 Vision Building -- 5.3.4 Addressing the Context -- 5.3.5 Summary -- 5.4 Cases -- 5.4.1 Platform-Based Services: Social Housing. 5.4.2 Hackathons in the Open4Citizens Project -- References -- 6 Designing for the Level of 'Service as Systemic Institutions' -- 6.1 What Are Designers Designing at This Level? -- 6.2 The Role of Design at This Level -- 6.3 Design Capabilities at This Level -- 6.3.1 Vision Building -- 6.3.2 Modelling -- 6.3.3 Working Across Different Logical Levels -- 6.3.4 Addressing the Context -- 6.3.5 Summary -- 6.4 Cases -- 6.4.1 The Reform of the Australian Taxation System -- 6.4.2 Living Labs -- References -- 7 Navigating Service Design Tools Using the Map of Capabilities -- 7.1 Towards an Operative Paradigm -- 7.1.1 Service as Interaction: Analytical Capabilities -- 7.1.2 Service as Interaction: Design Capabilities -- 7.1.3 Service as Interaction: Representation Capabilities -- 7.1.4 Service as Infrastructure: Analytical Capabilities -- 7.1.5 Service as Infrastructure: Design Capabilities -- 7.1.6 Service as Infrastructure: Representation Capabilities -- 7.1.7 Service as Systemic Institution: Analytical Capabilities -- 7.1.8 Service as Systemic Institution: Design Capabilities -- 7.1.9 Service as Systemic Institution: Representation Capabilities -- 7.2 References to the Tools Mentioned in This Book -- References -- 8 Beyond This Book -- References. |
isbn |
9783030562823 9783030562816 |
callnumber-first |
H - Social Science |
callnumber-subject |
HF - Commerce |
callnumber-label |
HF4999 |
callnumber-sort |
HF 44999.2 46182 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6321302 |
illustrated |
Not Illustrated |
oclc_num |
1203842846 |
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hierarchy_parent_title |
Springer Series in Design and Innovation Series ; v.10 |
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Service Design Capabilities. |
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Springer Series in Design and Innovation Series ; v.10 |
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