Service Design Capabilities.
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Superior document: | Springer Series in Design and Innovation Series ; v.10 |
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Place / Publishing House: | Cham : : Springer International Publishing AG,, 2020. ©2021. |
Year of Publication: | 2020 |
Edition: | 1st ed. |
Language: | English |
Series: | Springer Series in Design and Innovation Series
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Online Access: | |
Physical Description: | 1 online resource (99 pages) |
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050 | 4 | |a HF4999.2-6182 | |
100 | 1 | |a Morelli, Nicola. | |
245 | 1 | 0 | |a Service Design Capabilities. |
250 | |a 1st ed. | ||
264 | 1 | |a Cham : |b Springer International Publishing AG, |c 2020. | |
264 | 4 | |c ©2021. | |
300 | |a 1 online resource (99 pages) | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a computer |b c |2 rdamedia | ||
338 | |a online resource |b cr |2 rdacarrier | ||
490 | 1 | |a Springer Series in Design and Innovation Series ; |v v.10 | |
505 | 0 | |a Intro -- Acknowledgements -- Contents -- About the Authors -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Why Are We Writing This Book? -- 1.2 What Do We Mean by 'Service Design Capabilities'? -- 1.3 Core Design Capabilities -- 1.4 The Structure of the Book -- 1.5 A Final Note About the Aims of This Book -- References -- 2 An Approach to Service Design -- 2.1 Some Brief Historical Notes on the Idea of Service Design -- 2.2 The Nature of Services in Relation to Value Creation -- 2.3 Value Creation: The Evolution of a Concept -- 2.4 Service as Interaction: The Time and Context of Value Creation -- 2.4.1 The IHIP Paradigm -- 2.4.2 The Limits of the IHIP Paradigm and Service Dominant Logic -- 2.5 Service as Infrastructure: Designing the Process and Place for Value Creation -- 2.6 Services as Systemic Institution: Introducing Elements of Change in the Institutional Context -- 2.7 Summing Up: Working on Services on Three Logical Levels -- References -- 3 Core Service Design Capabilities -- References -- 4 Designing for the Level of 'Service as Interaction' -- 4.1 What Is Design Action at This Level? -- 4.2 The Role of Design at This Level -- 4.3 Design Capabilities at This Level -- 4.3.1 Controlling Experiential Aspects -- 4.3.2 Engaging Stakeholders -- 4.3.3 Modelling -- 4.3.4 Addressing the Context -- 4.3.5 Vision Building -- 4.3.6 Summary -- 4.4 Cases -- 4.4.1 The IKEA Catalogue -- 4.4.2 Tryg Nørrebro Station -- References -- 5 Designing for the Level of 'Service as Infrastructure' -- 5.1 What Are Designers Designing at This Level? -- 5.2 The Role of Design at This Level -- 5.3 Design Capabilities at This Level -- 5.3.1 Open Problem Solving -- 5.3.2 Building Logical Architecture -- 5.3.3 Vision Building -- 5.3.4 Addressing the Context -- 5.3.5 Summary -- 5.4 Cases -- 5.4.1 Platform-Based Services: Social Housing. | |
505 | 8 | |a 5.4.2 Hackathons in the Open4Citizens Project -- References -- 6 Designing for the Level of 'Service as Systemic Institutions' -- 6.1 What Are Designers Designing at This Level? -- 6.2 The Role of Design at This Level -- 6.3 Design Capabilities at This Level -- 6.3.1 Vision Building -- 6.3.2 Modelling -- 6.3.3 Working Across Different Logical Levels -- 6.3.4 Addressing the Context -- 6.3.5 Summary -- 6.4 Cases -- 6.4.1 The Reform of the Australian Taxation System -- 6.4.2 Living Labs -- References -- 7 Navigating Service Design Tools Using the Map of Capabilities -- 7.1 Towards an Operative Paradigm -- 7.1.1 Service as Interaction: Analytical Capabilities -- 7.1.2 Service as Interaction: Design Capabilities -- 7.1.3 Service as Interaction: Representation Capabilities -- 7.1.4 Service as Infrastructure: Analytical Capabilities -- 7.1.5 Service as Infrastructure: Design Capabilities -- 7.1.6 Service as Infrastructure: Representation Capabilities -- 7.1.7 Service as Systemic Institution: Analytical Capabilities -- 7.1.8 Service as Systemic Institution: Design Capabilities -- 7.1.9 Service as Systemic Institution: Representation Capabilities -- 7.2 References to the Tools Mentioned in This Book -- References -- 8 Beyond This Book -- References. | |
588 | |a Description based on publisher supplied metadata and other sources. | ||
590 | |a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. | ||
655 | 4 | |a Electronic books. | |
700 | 1 | |a de Götzen, Amalia. | |
700 | 1 | |a Simeone, Luca. | |
776 | 0 | 8 | |i Print version: |a Morelli, Nicola |t Service Design Capabilities |d Cham : Springer International Publishing AG,c2020 |z 9783030562816 |
797 | 2 | |a ProQuest (Firm) | |
830 | 0 | |a Springer Series in Design and Innovation Series | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6321302 |z Click to View |