An introduction to service design : : designing the Invisible / / by Lara Penin.
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| Place / Publishing House: | London, UK : : Bloomsbury,, 2018. |
| Year of Publication: | 2018 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (344 pages) |
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Table of Contents:
- Introduction
- Defining services
- The service economy
- Digital services
- Services for public interest
- The politics of service design
- Designing for services
- Getting started in the service design process
- Research and analysis
- Generating service design concepts
- Prototyping, testing, iterating
- Implementing and evaluating services
- Service design core capabilities.