An introduction to service design : : designing the Invisible / / by Lara Penin.
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| Place / Publishing House: | London, UK : : Bloomsbury,, 2018. |
| Year of Publication: | 2018 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (344 pages) |
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| id |
5005517291 |
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| ctrlnum |
(MiAaPQ)5005517291 (Au-PeEL)EBL5517291 (OCoLC)1054048173 |
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bib_alma |
| record_format |
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Penin, Lara, author. An introduction to service design : designing the Invisible / by Lara Penin. London, UK : Bloomsbury, 2018. 1 online resource (344 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. Description based on print version record. Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer services. Service industries. Electronic books. Print version: Penin, Lara. Introduction to service design : designing the Invisible. London, UK : Bloomsbury, 2018 344 pages 9781472572585 (DLC) 2017022582 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5517291 Click to View |
| language |
English |
| format |
eBook |
| author |
Penin, Lara, |
| spellingShingle |
Penin, Lara, An introduction to service design : designing the Invisible / Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. |
| author_facet |
Penin, Lara, |
| author_variant |
l p lp |
| author_role |
VerfasserIn |
| author_sort |
Penin, Lara, |
| title |
An introduction to service design : designing the Invisible / |
| title_sub |
designing the Invisible / |
| title_full |
An introduction to service design : designing the Invisible / by Lara Penin. |
| title_fullStr |
An introduction to service design : designing the Invisible / by Lara Penin. |
| title_full_unstemmed |
An introduction to service design : designing the Invisible / by Lara Penin. |
| title_auth |
An introduction to service design : designing the Invisible / |
| title_new |
An introduction to service design : |
| title_sort |
an introduction to service design : designing the invisible / |
| publisher |
Bloomsbury, |
| publishDate |
2018 |
| physical |
1 online resource (344 pages) |
| contents |
Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. |
| isbn |
9781472572592 (e-book) 9781472572585 |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HF - Commerce |
| callnumber-label |
HF5415 |
| callnumber-sort |
HF 45415.5 P465 42018 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5517291 |
| illustrated |
Not Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.8/12 |
| dewey-sort |
3658.8 212 |
| dewey-raw |
658.8/12 |
| dewey-search |
658.8/12 |
| oclc_num |
1054048173 |
| work_keys_str_mv |
AT peninlara anintroductiontoservicedesigndesigningtheinvisible AT peninlara introductiontoservicedesigndesigningtheinvisible |
| status_str |
n |
| ids_txt_mv |
(MiAaPQ)5005517291 (Au-PeEL)EBL5517291 (OCoLC)1054048173 |
| carrierType_str_mv |
cr |
| is_hierarchy_title |
An introduction to service design : designing the Invisible / |
| _version_ |
1792330993856675840 |
| fullrecord |
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