An introduction to service design : : designing the Invisible / / by Lara Penin.
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| Place / Publishing House: | London, UK : : Bloomsbury,, 2018. |
| Year of Publication: | 2018 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (344 pages) |
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| LEADER | 01966nam a2200397 i 4500 | ||
|---|---|---|---|
| 001 | 5005517291 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 181009s2018 enk ob 001 0 eng d | ||
| 020 | |z 9781472572585 | ||
| 020 | |a 9781472572592 (e-book) | ||
| 035 | |a (MiAaPQ)5005517291 | ||
| 035 | |a (Au-PeEL)EBL5517291 | ||
| 035 | |a (OCoLC)1054048173 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .P465 2018 | |
| 082 | 0 | |a 658.8/12 |2 23 | |
| 100 | 1 | |a Penin, Lara, |e author. | |
| 245 | 1 | 3 | |a An introduction to service design : |b designing the Invisible / |c by Lara Penin. |
| 264 | 1 | |a London, UK : |b Bloomsbury, |c 2018. | |
| 300 | |a 1 online resource (344 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction -- Defining services -- The service economy -- Digital services -- Services for public interest -- The politics of service design -- Designing for services -- Getting started in the service design process -- Research and analysis -- Generating service design concepts -- Prototyping, testing, iterating -- Implementing and evaluating services -- Service design core capabilities. | |
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2018. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Service industries. | |
| 655 | 4 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Penin, Lara. |t Introduction to service design : designing the Invisible. |d London, UK : Bloomsbury, 2018 |h 344 pages |z 9781472572585 |w (DLC) 2017022582 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5517291 |z Click to View |