The Nordstrom way to customer experience excellence : : creating a values-driven service culture /

The Nordstrom way to customer experience excellence : : creating a values-driven service culture / / Robert Spector, Breanne O. Reeves.

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Bibliographic Details
VerfasserIn:
Spector, Robert, 1947-
Reeves, Breanne O., 1980-
TeilnehmendeR:
Reeves, Breanne O., 1980-
Place / Publishing House:Hoboken, New Jersey : : Wiley,, 2017.
2017
Year of Publication:2017
Edition:Third edition.
Language:English
Online Access:
Physical Description:1 online resource (164 pages)
Notes:Includes index.
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ctrlnum (MiAaPQ)5005015547
(Au-PeEL)EBL5015547
(CaPaEBR)ebr11430739
(CaONFJC)MIL1035471
(OCoLC)993624096
collection bib_alma
record_format marc
spelling Spector, Robert, 1947- author.
The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
Third edition.
Hoboken, New Jersey : Wiley, 2017.
2017
1 online resource (164 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Includes index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Nordstrom (Firm) Management.
Customer services United States Handbooks, manuals, etc.
Department stores United States Management.
Electronic books.
Reeves, Breanne O., 1980- author.
Print version: Spector, Robert, 1947- Nordstrom way to customer experience excellence : creating a values-driven service culture. Third edition. Hoboken, New Jersey : Wiley, c2017 approximately 164 pages 9781119375357 2017019609
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5015547 Click to View
language English
format eBook
author Spector, Robert, 1947-
Reeves, Breanne O., 1980-
spellingShingle Spector, Robert, 1947-
Reeves, Breanne O., 1980-
The Nordstrom way to customer experience excellence : creating a values-driven service culture /
author_facet Spector, Robert, 1947-
Reeves, Breanne O., 1980-
Reeves, Breanne O., 1980-
author_variant r s rs
b o r bo bor
author_role VerfasserIn
VerfasserIn
author2 Reeves, Breanne O., 1980-
author2_role TeilnehmendeR
author_sort Spector, Robert, 1947-
title The Nordstrom way to customer experience excellence : creating a values-driven service culture /
title_sub creating a values-driven service culture /
title_full The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
title_fullStr The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
title_full_unstemmed The Nordstrom way to customer experience excellence : creating a values-driven service culture / Robert Spector, Breanne O. Reeves.
title_auth The Nordstrom way to customer experience excellence : creating a values-driven service culture /
title_new The Nordstrom way to customer experience excellence :
title_sort the nordstrom way to customer experience excellence : creating a values-driven service culture /
publisher Wiley,
publishDate 2017
physical 1 online resource (164 pages)
edition Third edition.
isbn 9781119375371
9781119375388
9781119375357
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 S643 42017
genre Electronic books.
genre_facet Handbooks, manuals, etc.
Electronic books.
geographic_facet United States
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5015547
illustrated Not Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 993624096
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AT reevesbreanneo nordstromwaytocustomerexperienceexcellencecreatingavaluesdrivenserviceculture
status_str n
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is_hierarchy_title The Nordstrom way to customer experience excellence : creating a values-driven service culture /
author2_original_writing_str_mv noLinkedField
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