The Nordstrom way to customer experience excellence : : creating a values-driven service culture / / Robert Spector, Breanne O. Reeves.
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| VerfasserIn: | |
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| TeilnehmendeR: | |
| Place / Publishing House: | Hoboken, New Jersey : : Wiley,, 2017. 2017 |
| Year of Publication: | 2017 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (164 pages) |
| Notes: | Includes index. |
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| 020 | |z 9781119375357 | ||
| 020 | |a 9781119375371 |q (electronic bk.) | ||
| 020 | |a 9781119375388 |q (electronic bk.) | ||
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| 050 | 4 | |a HF5415.5 |b .S643 2017 | |
| 082 | 0 | |a 658.8/12 |2 23 | |
| 100 | 1 | |a Spector, Robert, |d 1947- |e author. | |
| 245 | 1 | 4 | |a The Nordstrom way to customer experience excellence : |b creating a values-driven service culture / |c Robert Spector, Breanne O. Reeves. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Hoboken, New Jersey : |b Wiley, |c 2017. | |
| 264 | 4 | |c 2017 | |
| 300 | |a 1 online resource (164 pages) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 610 | 2 | 0 | |a Nordstrom (Firm) |x Management. |
| 650 | 0 | |a Customer services |z United States |v Handbooks, manuals, etc. | |
| 650 | 0 | |a Department stores |z United States |x Management. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Reeves, Breanne O., |d 1980- |e author. | |
| 776 | 0 | 8 | |i Print version: |a Spector, Robert, 1947- |t Nordstrom way to customer experience excellence : creating a values-driven service culture. |b Third edition. |d Hoboken, New Jersey : Wiley, c2017 |h approximately 164 pages |z 9781119375357 |w 2017019609 |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5015547 |z Click to View |