How to measure customer satisfaction / / Nigel Hill, John Brierley and Rob MacDougall.
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| Place / Publishing House: | London, [England] ;, New York : : Routledge,, 2017. 2003 |
| Year of Publication: | 2017 |
| Edition: | Second edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (161 pages) |
| Notes: | Includes index. |
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