How to measure customer satisfaction /

How to measure customer satisfaction / / Nigel Hill, John Brierley and Rob MacDougall.

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Bibliographic Details
VerfasserIn:
Hill, Nigel, 1952-
TeilnehmendeR:
MacDougall, Rob,
Brierley, John,
Place / Publishing House:London, [England] ;, New York : : Routledge,, 2017.
2003
Year of Publication:2017
Edition:Second edition.
Language:English
Online Access:
Physical Description:1 online resource (161 pages)
Notes:Includes index.
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id 5004907012
ctrlnum (MiAaPQ)5004907012
(Au-PeEL)EBL4907012
(CaPaEBR)ebr11408575
(OCoLC)993780997
collection bib_alma
record_format marc
spelling Hill, Nigel, 1952- author.
How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
Second edition.
London, [England] ; New York : Routledge, 2017.
2003
1 online resource (161 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Includes index.
Description based on print version record.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Consumer satisfaction Evaluation.
Electronic books.
MacDougall, Rob, editor.
Brierley, John, editor.
Print version: Hill, Nigel, 1952-. How to measure customer satisfaction. Second edition. London, [England] ; New York : Routledge, 2017 c2003 viii, 151 pages 9780566085956 2003064302
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4907012 Click to View
language English
format eBook
author Hill, Nigel, 1952-
spellingShingle Hill, Nigel, 1952-
How to measure customer satisfaction /
author_facet Hill, Nigel, 1952-
MacDougall, Rob,
Brierley, John,
author_variant n h nh
author_role VerfasserIn
author2 MacDougall, Rob,
Brierley, John,
author2_variant r m rm
j b jb
author2_role TeilnehmendeR
TeilnehmendeR
author_sort Hill, Nigel, 1952-
title How to measure customer satisfaction /
title_full How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
title_fullStr How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
title_full_unstemmed How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall.
title_auth How to measure customer satisfaction /
title_new How to measure customer satisfaction /
title_sort how to measure customer satisfaction /
publisher Routledge,
publishDate 2017
physical 1 online resource (161 pages)
edition Second edition.
isbn 9781351930055 (e-book)
9780566085956
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.335 H553 42017
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4907012
illustrated Not Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/343
dewey-sort 3658.8 3343
dewey-raw 658.8/343
dewey-search 658.8/343
oclc_num 993780997
work_keys_str_mv AT hillnigel howtomeasurecustomersatisfaction
AT macdougallrob howtomeasurecustomersatisfaction
AT brierleyjohn howtomeasurecustomersatisfaction
status_str n
ids_txt_mv (MiAaPQ)5004907012
(Au-PeEL)EBL4907012
(CaPaEBR)ebr11408575
(OCoLC)993780997
is_hierarchy_title How to measure customer satisfaction /
author2_original_writing_str_mv noLinkedField
noLinkedField
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