Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / / Huseyin Gungor.
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| TeilnehmendeR: | |
| Year of Publication: | 2007 |
| Language: | English |
| Online Access: | |
| Physical Description: | xiii, 176 p. :; ill. |
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Table of Contents:
- pt. 1. Conceptual model, literature review and research questions
- pt. 2. ESCC surveys & results.