Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty /

Observing and registering emotional satisfaction of customer contacts : for customer satisfaction & loyalty / / Huseyin Gungor.

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ProQuest (Firm)
Gungor, Huseyin.
TeilnehmendeR:
ProQuest (Firm)
Year of Publication:2007
Language:English
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Physical Description:xiii, 176 p. :; ill.
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record_format marc
spelling Gungor, Huseyin.
Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor.
Amsterdam : Vossiuspers UvA, c2007.
xiii, 176 p. : ill.
Includes bibliographical references.
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Call centers.
Customer relations.
Electronic books.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=420066 Click to View
language English
format Electronic
eBook
author Gungor, Huseyin.
spellingShingle Gungor, Huseyin.
Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
author_facet Gungor, Huseyin.
ProQuest (Firm)
ProQuest (Firm)
author_variant h g hg
author2 ProQuest (Firm)
author2_role TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Gungor, Huseyin.
title Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
title_sub for customer satisfaction & loyalty /
title_full Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor.
title_fullStr Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor.
title_full_unstemmed Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / Huseyin Gungor.
title_auth Observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
title_new Observing and registering emotional satisfaction of customer contacts
title_sort observing and registering emotional satisfaction of customer contacts for customer satisfaction & loyalty /
publisher Vossiuspers UvA,
publishDate 2007
physical xiii, 176 p. : ill.
contents pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.
callnumber-first H - Social Science
callnumber-subject HE - Transportation and Communications
callnumber-label HE8788
callnumber-sort HE 48788 G86 42007
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=420066
illustrated Illustrated
oclc_num 476251430
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