What's the secret? : to providing a world-class customer experience /

What's the secret? : to providing a world-class customer experience / / John R. DiJulius.

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ProQuest (Firm)
DiJulius, John R., 1964-
TeilnehmendeR:
ProQuest (Firm)
Year of Publication:2008
Language:English
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Physical Description:xvi, 320 p. :; ill.
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record_format marc
spelling DiJulius, John R., 1964-
What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
To providing a world-class customer experience
Hoboken, N.J. : Wiley, c2008.
xvi, 320 p. : ill.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services.
Consumer satisfaction.
Customer loyalty.
Electronic books.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=362045 Click to View
language English
format Electronic
eBook
author DiJulius, John R., 1964-
spellingShingle DiJulius, John R., 1964-
What's the secret? to providing a world-class customer experience /
author_facet DiJulius, John R., 1964-
ProQuest (Firm)
ProQuest (Firm)
author_variant j r d jr jrd
author2 ProQuest (Firm)
author2_role TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort DiJulius, John R., 1964-
title What's the secret? to providing a world-class customer experience /
title_sub to providing a world-class customer experience /
title_full What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
title_fullStr What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
title_full_unstemmed What's the secret? [electronic resource] : to providing a world-class customer experience / John R. DiJulius.
title_auth What's the secret? to providing a world-class customer experience /
title_alt To providing a world-class customer experience
title_new What's the secret?
title_sort what's the secret? to providing a world-class customer experience /
publisher Wiley,
publishDate 2008
physical xvi, 320 p. : ill.
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 D5583 42008
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=362045
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 437224668
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