What's the secret? : to providing a world-class customer experience / / John R. DiJulius.
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| TeilnehmendeR: | |
| Year of Publication: | 2008 |
| Language: | English |
| Online Access: | |
| Physical Description: | xvi, 320 p. :; ill. |
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| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a DiJulius, John R., |d 1964- | |
| 245 | 1 | 0 | |a What's the secret? |h [electronic resource] : |b to providing a world-class customer experience / |c John R. DiJulius. |
| 246 | 3 | 0 | |a To providing a world-class customer experience |
| 260 | |a Hoboken, N.J. : |b Wiley, |c c2008. | ||
| 300 | |a xvi, 320 p. : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer loyalty. | |
| 655 | 4 | |a Electronic books. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=362045 |z Click to View |