Call center benchmarking : how good is "good enough" /

Call center benchmarking : how good is "good enough" / / by Jon Anton and David Gustin ; assisted by Stijn Spit.

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Superior document:Customer access management
:
ProQuest (Firm)
Anton, Jon.
TeilnehmendeR:
Gustin, David, 1962-
ProQuest (Firm)
Year of Publication:2000
Language:English
Series:Customer access management.
Online Access:
Physical Description:viii, 84 p. :; ill.
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(CaPaEBR)ebr10106696
(OCoLC)83132929
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record_format marc
spelling Anton, Jon.
Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
West Lafayette, Ind. : Ichor Business Books/Purdue University Press, c2000.
viii, 84 p. : ill.
Customer access management
Includes bibliographical references (p. 75-76) and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Call centers United States Management.
Benchmarking (Management) United States.
Electronic books.
Gustin, David, 1962-
ProQuest (Firm)
Customer access management.
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398635 Click to View
language English
format Electronic
eBook
author Anton, Jon.
spellingShingle Anton, Jon.
Call center benchmarking how good is "good enough" /
Customer access management
author_facet Anton, Jon.
Gustin, David, 1962-
ProQuest (Firm)
ProQuest (Firm)
author_variant j a ja
author2 Gustin, David, 1962-
ProQuest (Firm)
author2_variant d g dg
author2_role TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Anton, Jon.
title Call center benchmarking how good is "good enough" /
title_sub how good is "good enough" /
title_full Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
title_fullStr Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
title_full_unstemmed Call center benchmarking [electronic resource] : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
title_auth Call center benchmarking how good is "good enough" /
title_new Call center benchmarking
title_sort call center benchmarking how good is "good enough" /
series Customer access management
series2 Customer access management
publisher Ichor Business Books/Purdue University Press,
publishDate 2000
physical viii, 84 p. : ill.
callnumber-first H - Social Science
callnumber-subject HG - Finance
callnumber-label HG1616
callnumber-sort HG 41616 C29 A57 42000
genre Electronic books.
genre_facet Electronic books.
geographic_facet United States
United States.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398635
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.8/12
dewey-sort 3658.8 212
dewey-raw 658.8/12
dewey-search 658.8/12
oclc_num 83132929
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hierarchy_parent_title Customer access management
is_hierarchy_title Call center benchmarking how good is "good enough" /
container_title Customer access management
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