Call center benchmarking : how good is "good enough" / / by Jon Anton and David Gustin ; assisted by Stijn Spit.
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| Superior document: | Customer access management |
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| TeilnehmendeR: | |
| Year of Publication: | 2000 |
| Language: | English |
| Series: | Customer access management.
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| Online Access: | |
| Physical Description: | viii, 84 p. :; ill. |
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| Bibliography: | Includes bibliographical references (p. 75-76) and index. |
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| ISBN: | 155753215X (alk. paper) |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | by Jon Anton and David Gustin ; assisted by Stijn Spit. |