Call center benchmarking : how good is "good enough" / / by Jon Anton and David Gustin ; assisted by Stijn Spit.
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| Superior document: | Customer access management |
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| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2000 |
| Language: | English |
| Series: | Customer access management.
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| Online Access: | |
| Physical Description: | viii, 84 p. :; ill. |
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| 020 | |z 155753215X (alk. paper) | ||
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| 035 | |a (Au-PeEL)EBL3398635 | ||
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| 050 | 4 | |a HG1616.C29 |b A57 2000 | |
| 082 | 0 | 4 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Anton, Jon. | |
| 245 | 1 | 0 | |a Call center benchmarking |h [electronic resource] : |b how good is "good enough" / |c by Jon Anton and David Gustin ; assisted by Stijn Spit. |
| 260 | |a West Lafayette, Ind. : |b Ichor Business Books/Purdue University Press, |c c2000. | ||
| 300 | |a viii, 84 p. : |b ill. | ||
| 490 | 1 | |a Customer access management | |
| 504 | |a Includes bibliographical references (p. 75-76) and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Call centers |z United States |x Management. | |
| 650 | 0 | |a Benchmarking (Management) |z United States. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Gustin, David, |d 1962- | |
| 710 | 2 | |a ProQuest (Firm) | |
| 830 | 0 | |a Customer access management. | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=3398635 |z Click to View |