CRM unplugged : releasing CRM's strategic value / / Philip Bligh, Douglas Turk.
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| TeilnehmendeR: | |
| Year of Publication: | 2004 |
| Language: | English |
| Online Access: | |
| Physical Description: | xviii, 205 p. :; ill. |
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| 040 | |a MiAaPQ |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HF5415.5 |b .B56 2004 | |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Bligh, Philip. | |
| 245 | 1 | 0 | |a CRM unplugged |h [electronic resource] : |b releasing CRM's strategic value / |c Philip Bligh, Douglas Turk. |
| 260 | |a Hoboken, N.J. : |b Wiley, |c c2004. | ||
| 300 | |a xviii, 205 p. : |b ill. | ||
| 504 | |a Includes bibliographic references and index. | ||
| 533 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Customer relations |x Management |x Data processing. | |
| 655 | 4 | |a Electronic books. | |
| 700 | 1 | |a Turk, Douglas. | |
| 710 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=184333 |z Click to View |