Profiting from services and solutions : : what product-centric firms need to know / / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas.
Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business g...
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Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2014. |
Year of Publication: | 2014 |
Edition: | First edition. |
Language: | English |
Series: | Service systems and innovations in business and society collection.
2014 digital library. |
Online Access: | |
Physical Description: | 1 online resource (xiv, 116 pages) |
Notes: | Part of: 2014 digital library. |
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(MiAaPQ)5001753367 (Au-PeEL)EBL1753367 (CaPaEBR)ebr10910528 (CaONFJC)MIL824752 (OCoLC)923709208 |
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Zeithaml, Valarie A., author. Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. First edition. New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014. 1 online resource (xiv, 116 pages) text rdacontent computer rdamedia online resource rdacarrier Service systems and innovations in business and society collection, 2326-2699 Part of: 2014 digital library. Includes bibliographical references (pages 105-114) and index. Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index. Access restricted to authorized users and institutions. Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization. Title from PDF title page (viewed on August 21, 2014). Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Service industries. Manufacturing industries. Production management. New products. solutions solutions marketing servitization service- oriented service transition service strategies service scorecard service marketing service leadership service innovation service infusion service design service continuum service-centered, product-service systems organizational culture integrated solutions integrated product services growth through service customization customer centricity collaboration classification of services change management business-to-business Electronic books. Salas, Jim., author. Bitner, Mary Jo., author. Brown, Stephen Walter, 1943-, author. Print version: 9781606497487 ProQuest (Firm) Service systems and innovations in business and society collection. 2326-2699 2014 digital library. https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1753367 Click to View |
language |
English |
format |
eBook |
author |
Zeithaml, Valarie A., Salas, Jim., Bitner, Mary Jo., Brown, Stephen Walter, 1943-, |
spellingShingle |
Zeithaml, Valarie A., Salas, Jim., Bitner, Mary Jo., Brown, Stephen Walter, 1943-, Profiting from services and solutions : what product-centric firms need to know / Service systems and innovations in business and society collection, Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index. |
author_facet |
Zeithaml, Valarie A., Salas, Jim., Bitner, Mary Jo., Brown, Stephen Walter, 1943-, Salas, Jim., Bitner, Mary Jo., Brown, Stephen Walter, 1943-, |
author_variant |
v a z va vaz j s js m j b mj mjb s w b sw swb |
author_role |
VerfasserIn VerfasserIn VerfasserIn VerfasserIn |
author2 |
Salas, Jim., Bitner, Mary Jo., Brown, Stephen Walter, 1943-, |
author2_role |
TeilnehmendeR TeilnehmendeR TeilnehmendeR |
author_sort |
Zeithaml, Valarie A., |
title |
Profiting from services and solutions : what product-centric firms need to know / |
title_sub |
what product-centric firms need to know / |
title_full |
Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. |
title_fullStr |
Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. |
title_full_unstemmed |
Profiting from services and solutions : what product-centric firms need to know / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas. |
title_auth |
Profiting from services and solutions : what product-centric firms need to know / |
title_new |
Profiting from services and solutions : |
title_sort |
profiting from services and solutions : what product-centric firms need to know / |
series |
Service systems and innovations in business and society collection, |
series2 |
Service systems and innovations in business and society collection, |
publisher |
Business Expert Press, |
publishDate |
2014 |
physical |
1 online resource (xiv, 116 pages) |
edition |
First edition. |
contents |
Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index. |
isbn |
9781606497494 9781606497487 |
issn |
2326-2699 |
callnumber-first |
H - Social Science |
callnumber-subject |
HF - Commerce |
callnumber-label |
HF5415 |
callnumber-sort |
HF 45415.153 Z456 42014 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1753367 |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.575 |
dewey-sort |
3658.575 |
dewey-raw |
658.575 |
dewey-search |
658.575 |
oclc_num |
923709208 |
work_keys_str_mv |
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status_str |
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ids_txt_mv |
(MiAaPQ)5001753367 (Au-PeEL)EBL1753367 (CaPaEBR)ebr10910528 (CaONFJC)MIL824752 (OCoLC)923709208 |
hierarchy_parent_title |
Service systems and innovations in business and society collection, |
is_hierarchy_title |
Profiting from services and solutions : what product-centric firms need to know / |
container_title |
Service systems and innovations in business and society collection, |
author2_original_writing_str_mv |
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