Customer winback : how to recapture lost customers and keep them loyal / / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers.
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| Superior document: | The Jossey-Bass business & management series |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2001 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Jossey-Bass business & management series.
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| Online Access: | |
| Physical Description: | xxii, 314 p. :; ill. |
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500120499 |
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bib_alma |
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marc |
| spelling |
Griffin, Jill. Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. 1st ed. San Francisco : Jossey-Bass, c2001. xxii, 314 p. : ill. The Jossey-Bass business & management series Includes bibliographical references (p. 291-301) and indexes. Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Customer loyalty. Customer services. Customer relations. Electronic books. Lowenstein, Michael W., 1942- ProQuest (Firm) Jossey-Bass business & management series. https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=120499 Click to View |
| language |
English |
| format |
Electronic eBook |
| author |
Griffin, Jill. |
| spellingShingle |
Griffin, Jill. Customer winback how to recapture lost customers and keep them loyal / The Jossey-Bass business & management series |
| author_facet |
Griffin, Jill. Lowenstein, Michael W., 1942- ProQuest (Firm) ProQuest (Firm) |
| author_variant |
j g jg |
| author2 |
Lowenstein, Michael W., 1942- ProQuest (Firm) |
| author2_variant |
m w l mw mwl |
| author2_role |
TeilnehmendeR TeilnehmendeR |
| author_corporate |
ProQuest (Firm) |
| author_sort |
Griffin, Jill. |
| title |
Customer winback how to recapture lost customers and keep them loyal / |
| title_sub |
how to recapture lost customers and keep them loyal / |
| title_full |
Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. |
| title_fullStr |
Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. |
| title_full_unstemmed |
Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. |
| title_auth |
Customer winback how to recapture lost customers and keep them loyal / |
| title_new |
Customer winback |
| title_sort |
customer winback how to recapture lost customers and keep them loyal / |
| series |
The Jossey-Bass business & management series |
| series2 |
The Jossey-Bass business & management series |
| publisher |
Jossey-Bass, |
| publishDate |
2001 |
| physical |
xxii, 314 p. : ill. |
| edition |
1st ed. |
| callnumber-first |
H - Social Science |
| callnumber-subject |
HF - Commerce |
| callnumber-label |
HF5415 |
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HF 45415.5 G753 42001 |
| genre |
Electronic books. |
| genre_facet |
Electronic books. |
| url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=120499 |
| illustrated |
Illustrated |
| dewey-hundreds |
600 - Technology |
| dewey-tens |
650 - Management & public relations |
| dewey-ones |
658 - General management |
| dewey-full |
658.8/12 |
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3658.8 212 |
| dewey-raw |
658.8/12 |
| dewey-search |
658.8/12 |
| oclc_num |
49414831 |
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The Jossey-Bass business & management series |
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Customer winback how to recapture lost customers and keep them loyal / |
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The Jossey-Bass business & management series |
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