Implementing service quality based on ISO/IEC 20000 : : a management guide / / Michael Kunas.
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| Place / Publishing House: | Ely, Cambridgeshire : : IT Governance Publishing,, [2012] 2012 |
| Year of Publication: | 2012 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (109 pages) |
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