Implementing service quality based on ISO/IEC 20000 : : a management guide /

Implementing service quality based on ISO/IEC 20000 : : a management guide / / Michael Kunas.

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Kunas, Michael.
Place / Publishing House:Ely, Cambridgeshire : : IT Governance Publishing,, [2012]
2012
Year of Publication:2012
Edition:Third edition.
Language:English
Online Access:
Physical Description:1 online resource (109 pages)
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(CaPaEBR)ebr10772211
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collection bib_alma
record_format marc
spelling Kunas, Michael.
Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.
Third edition.
Ely, Cambridgeshire : IT Governance Publishing, [2012]
2012
1 online resource (109 pages)
text rdacontent
computer rdamedia
online resource rdacarrier
Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Business enterprises Computer networks.
Industrial management.
Information technology Management.
Electronic books.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1186302 Click to View
language English
format eBook
author Kunas, Michael.
spellingShingle Kunas, Michael.
Implementing service quality based on ISO/IEC 20000 : a management guide /
author_facet Kunas, Michael.
author_variant m k mk
author_sort Kunas, Michael.
title Implementing service quality based on ISO/IEC 20000 : a management guide /
title_sub a management guide /
title_full Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.
title_fullStr Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.
title_full_unstemmed Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas.
title_auth Implementing service quality based on ISO/IEC 20000 : a management guide /
title_new Implementing service quality based on ISO/IEC 20000 :
title_sort implementing service quality based on iso/iec 20000 : a management guide /
publisher IT Governance Publishing,
publishDate 2012
physical 1 online resource (109 pages)
edition Third edition.
isbn 9781849284431
callnumber-first H - Social Science
callnumber-subject HD - Industries, Land Use, Labor
callnumber-label HD30
callnumber-sort HD 230.37 K86 42012
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1186302
illustrated Not Illustrated
dewey-hundreds 000 - Computer science, information & general works
dewey-tens 000 - Computer science, knowledge & systems
dewey-ones 004 - Data processing & computer science
dewey-full 004.068
dewey-sort 14.068
dewey-raw 004.068
dewey-search 004.068
oclc_num 829299477
work_keys_str_mv AT kunasmichael implementingservicequalitybasedonisoiec20000amanagementguide
status_str n
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is_hierarchy_title Implementing service quality based on ISO/IEC 20000 : a management guide /
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