Implementing service quality based on ISO/IEC 20000 : : a management guide / / Michael Kunas.
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| Place / Publishing House: | Ely, Cambridgeshire : : IT Governance Publishing,, [2012] 2012 |
| Year of Publication: | 2012 |
| Edition: | Third edition. |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (109 pages) |
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| LEADER | 01593nam a22004211i 4500 | ||
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| 001 | 5001186302 | ||
| 003 | MiAaPQ | ||
| 005 | 20200520144314.0 | ||
| 006 | m o d | | ||
| 007 | cr cnu|||||||| | ||
| 008 | 130516t20122012enk o 000 0 eng d | ||
| 020 | |z 9781849284424 | ||
| 020 | |a 9781849284431 |q (electronic bk.) | ||
| 035 | |a (MiAaPQ)5001186302 | ||
| 035 | |a (Au-PeEL)EBL1186302 | ||
| 035 | |a (CaPaEBR)ebr10772211 | ||
| 035 | |a (CaONFJC)MIL478093 | ||
| 035 | |a (OCoLC)829299477 | ||
| 040 | |a MiAaPQ |b eng |e rda |e pn |c MiAaPQ |d MiAaPQ | ||
| 050 | 4 | |a HD30.37 |b .K86 2012 | |
| 082 | 0 | |a 004.068 |2 23 | |
| 100 | 1 | |a Kunas, Michael. | |
| 245 | 1 | 0 | |a Implementing service quality based on ISO/IEC 20000 : |b a management guide / |c Michael Kunas. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Ely, Cambridgeshire : |b IT Governance Publishing, |c [2012] | |
| 264 | 4 | |c 2012 | |
| 300 | |a 1 online resource (109 pages) | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 588 | |a Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013). | ||
| 590 | |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. | ||
| 650 | 0 | |a Business enterprises |x Computer networks. | |
| 650 | 0 | |a Industrial management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 655 | 4 | |a Electronic books. | |
| 797 | 2 | |a ProQuest (Firm) | |
| 856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1186302 |z Click to View |