Implementing service quality based on ISO/IEC 20000 : : a management guide / / Michael Kunas.
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Place / Publishing House: | Ely, Cambridgeshire : : IT Governance Publishing,, [2012] 2012 |
Year of Publication: | 2012 |
Edition: | Third edition. |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (109 pages) |
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ISBN: | 9781849284424 9781849284431 |
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Hierarchical level: | Monograph |
Statement of Responsibility: | Michael Kunas. |