Service-ability : create a customer centric culture and gain competitive advantage /

Service-ability : create a customer centric culture and gain competitive advantage / / Kevin Robson.

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ProQuest (Firm)
Robson, Kevin.
TeilnehmendeR:
ProQuest (Firm)
Year of Publication:2013
Language:English
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Physical Description:xvi, 261 p.
Notes:Includes index.
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spelling Robson, Kevin.
Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson.
Chichester : Wiley, 2013.
xvi, 261 p.
Includes index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Customer services.
Electronic books.
ProQuest (Firm)
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1073736 Click to View
language English
format Electronic
eBook
author Robson, Kevin.
spellingShingle Robson, Kevin.
Service-ability create a customer centric culture and gain competitive advantage /
author_facet Robson, Kevin.
ProQuest (Firm)
ProQuest (Firm)
author_variant k r kr
author2 ProQuest (Firm)
author2_role TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Robson, Kevin.
title Service-ability create a customer centric culture and gain competitive advantage /
title_sub create a customer centric culture and gain competitive advantage /
title_full Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson.
title_fullStr Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson.
title_full_unstemmed Service-ability [electronic resource] : create a customer centric culture and gain competitive advantage / Kevin Robson.
title_auth Service-ability create a customer centric culture and gain competitive advantage /
title_new Service-ability
title_sort service-ability create a customer centric culture and gain competitive advantage /
publisher Wiley,
publishDate 2013
physical xvi, 261 p.
isbn 9781118457870 (electronic bk.)
callnumber-first H - Social Science
callnumber-subject HF - Commerce
callnumber-label HF5415
callnumber-sort HF 45415.5 R63 42013
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=1073736
illustrated Not Illustrated
oclc_num 818851659
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is_hierarchy_title Service-ability create a customer centric culture and gain competitive advantage /
author2_original_writing_str_mv noLinkedField
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