Service-ability : create a customer centric culture and gain competitive advantage / / Kevin Robson.
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| Year of Publication: | 2013 |
| Language: | English |
| Online Access: | |
| Physical Description: | xvi, 261 p. |
| Notes: | Includes index. |
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| ISBN: | 9781118345566 (hardback) 9781118457870 (electronic bk.) |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | Kevin Robson. |