Co-production and co-creation : : engaging citizens in public services / / edited by Taco Brandsen, Trui Steen and Bram Verschuere.

• Superior document: Routledge Critical Studies in Public Management
• TeilnehmendeR: Brandsen, Taco,; Steen, Trui,; Verschuere, Bram, 1977-
• Place / Publishing House: New York, NY : : Routledge,, 2018.
• Year of Publication: 2018
• Language: English
• Series: Routledge critical studies in public management.
• Physical Description: 1 online resource (323 pages) :; illustrations, tables.

Table of Contents

• part, 1 Co-Production and Co-Creation
• Definitions and Theoretical Perspectives
• chapter 1 Co-Creation and Co-Production in Public Services
• Urgent Issues in Practice and Research / Taco Brandsen Trui Steen Bram Verschuere
• chapter 2 Definitions of Co-Production and Co-Creation / Taco Brandsen Marlies Honingh
• chapter 3 Co-Production and the Co-Creation of Value in Public Services
• A Perspective from Service Management 1 / Stephen P. Osborne Kirsty Strokosch Zoe Radnor
• chapter 4 Co-Production at the Crossroads of Public Administration Regimes / Victor Pestoff
• chapter 4.1 Case Study—Co-Production of Care Services
• Co-opting Citizens in the Reform Agenda / José Nederhand Ingmar van Meerkerk
• chapter 5 Public Management and Co-Production / John Alford Louise Freijser
• chapter 6 What Do Voluntary Sector Studies Offer Research on Co-Production? / Lehn M. Benjamin Jeffrey L. Brudney
• part, 2 Influences on the Process of Co-Production and Co-Creation
• chapter 7 Unravelling the Co-Producers
• Who are They and What Motivations do They Have? / Carola van Eijk Mila Gascó
• chapter 7.1 Case Study—The Spanish Project Pla BUITS / Mila Gascó Carola van Eijk
• chapter 8 The Roles of the Professional in Co-Production and Co-Creation Processes / Trui Steen Sanna Tuurnas
• chapter 8.1 Case Study—Mediation Service
• Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators / Sanna Tuurnas
• chapter 8.2 Case Study—The Role of Staff with Lived Experience in the Co-Production of Substance Use Disorder Treatment Services / Sunggeun (Ethan) Park
• chapter 9 Who Is in the Lead? New Perspectives on Leading Service Co-Production / Hans Schlappa Yassaman Imani
• chapter 9.1 Case Study—Leading Co-Production
• The Case of Hertfordshire Fire and Rescue Service’s Community Volunteer Scheme / Yassaman Imani Hans Schlappa
• chapter 9.2 Case Study—Enhancing Co-Creation Through Linking Leadership
• The Danish ‘Zebra City’ Project / Anne Tortzen
• chapter 10 The Increasing Role of Digital Technologies in Co-Production and Co-Creation / Veiko Lember
• chapter 10.1 Case Study—How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn / Somya Joshi Vasilis Koulolias Francisco Garcia Moran Elke Loeffler
• chapter 10.2 Case Study—ICT and Empowerment of Frail Elderly in Flemish Municipalities / Sylke Jaspers
• chapter 10.3 Case Study—Remote Health Monitoring with Wearable Sensors and Smartphones / András Gábor Barbara Gausz
• chapter 11 Legal Dilemmas of Co-Production and Co-Creation / Dawid Szes´ciło
• chapter 11.1 Case Study—The European Disability Card / Charlotte Van Dijck
• part, 3 Co-Production and Co-Creation in Different Domains
• chapter 12 Co-Production in Healthcare / Caitlin McMullin Catherine Needham
• chapter 12.1 Case Study—Co-Producing Recommendations to Reduce Diagnostic Error / Suyeon Jo Tina Nabatchi
• chapter 12.2 Case Study—Co-Production of Secondary Health Services in Nigeria and Ghana / Mary Mangai Michiel De Vries Johan De Kruijf
• chapter 13 Parents as Co-Producers in Primary Education / Marlies Honingh Elena Bondarouk Taco Brandsen
• chapter 13.1 Case Study—Partners for Possibility
• Co-Production of Education / Dirk Brand Marleen Rolland
• chapter 13.2 Case Study—Co-Creating School Meals Services / Giuseppe Aquino Maddalena Sorrentino
• chapter 14 Co-Production and the Environment / Marco Ranzato Luisa Moretto
• chapter 14.1 Case Study—Balade Verte et Bleue and Ilôt d’eau
• Co-Creation and Co-Production for the Environment / Marco Ranzato
• chapter 14.2 Case Study—Co-Producing Flood Risk Governance in England, the Netherlands and Flanders / Hannelore Mees
• chapter 15 Co-Production in Community Development / Daphne Vanleene Bram Verschuere
• chapter 15.1 Case Study—Co-Production and Community Development in France / Caitlin McMullin
• chapter 16 Providing Public Safety and Public Order Through Co-Production / Elke Loeffler
• chapter 16.1 Case Study—The Blue and You Police-Community Forum
• Co-Production of a Community Conversation / Brian N. Williams Dan Silk Hadley Nobles JaiNiecya Harper
• chapter 16.2 Case Study—Dutch and Belgian Citizens’ Motivations to Engage in Neighbourhood Watch Schemes / Carola van Eijk Trui Steen Bram Verschuere
• part, 4 The Effects of Co-Production and Co-Creation
• chapter 17 Co-Production, Co-Creation, and Citizen Empowerment / Suyeon Jo Tina Nabatchi
• chapter 17.1 Case Study—Co-Creation and Empowerment
• The Case of DR Congo in Agricultural and Rural Sector / Peter Ngala Ntumba
• chapter 18 Democratic Co-Production
• Concepts and Determinants / Bram Verschuere Daphne Vanleene Trui Steen Taco Brandsen
• chapter 18.1 Case Study—Co-Production of New Immigrant Services in Hong Kong
• Facilitating the Integration of New Immigrants into Community / Xuan Tu
• chapter 18.2 Case Study—The Rabot Neighbourhood
• Co-Production in Community Development / Daphne Vanleene Bram Verschuere
• chapter 19 The Effects of Co-Production on Trust / Joost Fledderus
• chapter 19.1 Case Study—Building Trust in Work Corporations / Joost Fledderus
• chapter 20 Assessing the Effect of Co-Production on Outcomes, Service Quality and Efficiency / Elke Loeffler Tony Bovaird
• chapter 20.1 Case Study—Amadiba Adventures
• Co-Creating Community-Based Tourism / Ntuthuko Mchunu Francois Theron
• chapter 21 The Dark Side of Co-Creation and Co-Production
• Seven Evils / Trui Steen Taco Brandsen Bram Verschuere
• chapter 21.1 Case Study—Experts-by-Experience in Finnish Social Welfare / Taina Meriluoto
• part, 5 Concluding Chapter
• chapter 22 How to Encourage Co-Creation and Co-Production
• Some Recommendations / Taco Brandsen Trui Steen Bram Verschuere.